{"id":1356,"date":"2026-04-28T13:59:38","date_gmt":"2026-04-28T13:59:38","guid":{"rendered":"https:\/\/raizselvas.com\/?page_id=1356"},"modified":"2026-04-28T14:06:38","modified_gmt":"2026-04-28T14:06:38","slug":"politica-de-envios","status":"publish","type":"page","link":"https:\/\/raizselvas.com\/en\/politica-de-envios\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1356\" class=\"elementor elementor-1356\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7995070 e-flex e-con-boxed e-con e-parent\" data-id=\"7995070\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf56154 e-flex e-con-boxed e-con e-parent\" data-id=\"cf56154\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b90ae0a elementor-widget elementor-widget-spacer\" data-id=\"b90ae0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59c34b2 elementor-widget elementor-widget-heading\" data-id=\"59c34b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">TRANSPARENCY<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ed86ee elementor-widget elementor-widget-heading\" data-id=\"3ed86ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b85dfee elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b85dfee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94271ac elementor-widget elementor-widget-heading\" data-id=\"94271ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1e5758 elementor-widget elementor-widget-text-editor\" data-id=\"f1e5758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At Ra\u00edz Selvas we work to ensure that our botanical products and natural extracts reach your home safely and efficiently.<\/span><\/p><p><span style=\"font-weight: 400;\">We ship throughout Mexico using reliable courier services, taking care of each order from preparation to delivery.<\/span><\/p><p><span style=\"font-weight: 400;\">Our products are prepared and packaged with special care to preserve their quality, as they are made with natural ingredients derived from traditional plants like chilcuague. We also use recycled paper and cardboard to package your order.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f434dfb elementor-widget elementor-widget-heading\" data-id=\"f434dfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Order processing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc41acb elementor-widget elementor-widget-text-editor\" data-id=\"fc41acb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">All orders are processed within approximately 24 business hours after payment confirmation.<\/span><\/p><p><span style=\"font-weight: 400;\">Orders placed on weekends or holidays will be processed on the next business day.<\/span><\/p><p><span style=\"font-weight: 400;\">Once your order has been shipped, you will receive a tracking number to follow the status of your shipment.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f625f32 elementor-widget elementor-widget-heading\" data-id=\"f625f32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estimated delivery times<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cd1353 elementor-widget elementor-widget-text-editor\" data-id=\"7cd1353\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Delivery times depend on the destination location:<\/span><\/p><ul><li><span style=\"font-weight: 400;\">Mexico City and Metropolitan Area: 2 to 5 business days<\/span><\/li><li><span style=\"font-weight: 400;\">Major cities in Mexico: 2 to 5 business days<\/span><\/li><li><span style=\"font-weight: 400;\">Extended areas: 5 to 12 business days<\/span><\/li><li><span style=\"font-weight: 400;\">Express shipping available in some regions of the country: 1 to 2 business days<\/span><\/li><li><span style=\"font-weight: 400;\">These times are estimates and may vary depending on the courier service.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f086cba elementor-widget elementor-widget-heading\" data-id=\"f086cba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping costs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f829d3 elementor-widget elementor-widget-text-editor\" data-id=\"9f829d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Shipping costs are calculated automatically during the checkout process.<\/span><\/p><p><span style=\"font-weight: 400;\">Occasionally we offer promotions with free shipping on orders that exceed a certain amount, which will be indicated in the online store.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36d9b73 elementor-widget elementor-widget-heading\" data-id=\"36d9b73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Incorrect address<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18dbdf3 elementor-widget elementor-widget-text-editor\" data-id=\"18dbdf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">It is the customer&#039;s responsibility to provide a complete and correct address.<\/span><\/p><p><span style=\"font-weight: 400;\">If the package is returned due to an incorrect or incomplete address, the customer will be responsible for the reshipping costs.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bf15b8 elementor-widget elementor-widget-heading\" data-id=\"2bf15b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Products damaged in transit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7e9ac2 elementor-widget elementor-widget-text-editor\" data-id=\"f7e9ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If your order arrives with visible damage to the packaging or product, please contact us within the first 48 hours after delivery so we can help you.<\/span><\/p><p><span style=\"font-weight: 400;\">We may request photos\/videos of the product and packaging to evaluate the case.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf705d elementor-widget elementor-widget-spacer\" data-id=\"7bf705d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bba1983 e-flex e-con-boxed e-con e-parent\" data-id=\"bba1983\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6486048 e-con-full e-flex e-con e-child\" data-id=\"6486048\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef72a66 elementor-widget elementor-widget-heading\" data-id=\"ef72a66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Discover the complete collection of products with chilcuague from Ra\u00edz Selvas and receive them at home.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ff31cf elementor-align-center elementor-widget elementor-widget-button\" data-id=\"0ff31cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse-grow\" href=\"https:\/\/raizselvas.com\/en\/tienda\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">  Go to the Store <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8609fb3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8609fb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48e6264 e-con-full e-flex e-con e-child\" data-id=\"48e6264\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e2d717 elementor-widget elementor-widget-button\" data-id=\"7e2d717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/raizselvas.com\/en\/tienda\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Explore the online store<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e0cae1 elementor-widget elementor-widget-button\" data-id=\"2e0cae1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/raizselvas.com\/en\/tienda\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Explore the online store<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d90e52b elementor-widget elementor-widget-button\" data-id=\"d90e52b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/raizselvas.com\/en\/tienda\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Explore the online store<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7128509 elementor-widget elementor-widget-button\" data-id=\"7128509\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/raizselvas.com\/en\/tienda\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Explore the online store<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>TRANSPARENCIA Introducci\u00f3n En Ra\u00edz Selvas trabajamos para que nuestros productos bot\u00e1nicos y extractos naturales lleguen a tu hogar de forma segura y eficiente. Realizamos env\u00edos a todo M\u00e9xico mediante servicios de mensajer\u00eda confiables, cuidando cada pedido desde su preparaci\u00f3n hasta su entrega. Nuestros productos se preparan y empaquetan con especial atenci\u00f3n para preservar su calidad, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1356","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/raizselvas.com\/en\/wp-json\/wp\/v2\/pages\/1356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/raizselvas.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/raizselvas.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/raizselvas.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/raizselvas.com\/en\/wp-json\/wp\/v2\/comments?post=1356"}],"version-history":[{"count":0,"href":"https:\/\/raizselvas.com\/en\/wp-json\/wp\/v2\/pages\/1356\/revisions"}],"wp:attachment":[{"href":"https:\/\/raizselvas.com\/en\/wp-json\/wp\/v2\/media?parent=1356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}