{"id":43,"date":"2026-01-21T00:11:05","date_gmt":"2026-01-21T00:11:05","guid":{"rendered":"https:\/\/raizselvas.com\/?page_id=43"},"modified":"2026-04-28T14:22:30","modified_gmt":"2026-04-28T14:22:30","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/raizselvas.com\/en\/reembolso_devoluciones\/","title":{"rendered":"Returns and refunds policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"43\" class=\"elementor elementor-43\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97a5f60 e-flex e-con-boxed e-con e-parent\" data-id=\"97a5f60\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8eacde6 e-flex e-con-boxed e-con e-parent\" data-id=\"8eacde6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed0f294 elementor-widget elementor-widget-spacer\" data-id=\"ed0f294\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dce846f elementor-widget elementor-widget-heading\" data-id=\"dce846f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">TRANSPARENCY<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a66072 elementor-widget elementor-widget-heading\" data-id=\"8a66072\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns and Refunds Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d9b19d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9d9b19d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5034319 elementor-widget elementor-widget-heading\" data-id=\"5034319\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Commitment to quality<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fa329a elementor-widget elementor-widget-text-editor\" data-id=\"7fa329a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At Ra\u00edz Selvas we work with carefully selected natural botanical ingredients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our goal is to offer high-quality products inspired by Mexican herbal tradition.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If for any reason you are not satisfied with your purchase, please review the following conditions.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ed8c12 elementor-widget elementor-widget-heading\" data-id=\"9ed8c12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Deadline for requesting a refund<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70f47ae elementor-widget elementor-widget-text-editor\" data-id=\"70f47ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We accept return requests within 7 calendar days of receiving the order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To begin the process, you must write to our customer service email address indicating:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Order number<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reason for return<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Photographs and videos of the product that show its condition<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98d31c7 elementor-widget elementor-widget-heading\" data-id=\"98d31c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faa379d elementor-widget elementor-widget-text-editor\" data-id=\"faa379d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">To be eligible for return, the product must:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To be unused<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep its original packaging<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do not show damage from misuse<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62d21ce elementor-widget elementor-widget-heading\" data-id=\"62d21ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Once evaluated, you will be notified of the approval or rejection of the refund.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51bf730 elementor-widget elementor-widget-heading\" data-id=\"51bf730\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46bcd3d elementor-widget elementor-widget-text-editor\" data-id=\"46bcd3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Once approval is given, the refund will be processed to the original payment method.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The processing times depend on each banking institution.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68ad321 elementor-widget elementor-widget-heading\" data-id=\"68ad321\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Defective products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdfafb6 elementor-widget elementor-widget-text-editor\" data-id=\"fdfafb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you received a defective or incorrect product, please contact us to resolve the issue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In these situations Ra\u00edz Selvas will cover the replacement costs.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9821a94 elementor-widget elementor-widget-spacer\" data-id=\"9821a94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34a889b e-flex e-con-boxed e-con e-parent\" data-id=\"34a889b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-80e08dd e-con-full e-flex e-con e-child\" data-id=\"80e08dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c89f330 elementor-widget elementor-widget-heading\" data-id=\"c89f330\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Clear, responsible and transparent information<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faba4c9 elementor-widget elementor-widget-heading\" data-id=\"faba4c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Learn more about our natural hygiene and care products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67e6c86 elementor-widget elementor-widget-text-editor\" data-id=\"67e6c86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f88e61 elementor-widget elementor-widget-button\" data-id=\"9f88e61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/raizselvas.com\/en\/tienda\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cc3e6b e-con-full e-flex e-con e-child\" data-id=\"1cc3e6b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd536fe elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"cd536fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1067\" height=\"1600\" src=\"https:\/\/raizselvas.com\/wp-content\/uploads\/2026\/04\/RGVA9775e.webp\" class=\"attachment-full size-full wp-image-820\" alt=\"Cultivo de chilcuague Ra\u00edz Selvas\" srcset=\"https:\/\/raizselvas.com\/wp-content\/uploads\/2026\/04\/RGVA9775e.webp 1067w, https:\/\/raizselvas.com\/wp-content\/uploads\/2026\/04\/RGVA9775e-200x300.webp 200w, https:\/\/raizselvas.com\/wp-content\/uploads\/2026\/04\/RGVA9775e-683x1024.webp 683w, https:\/\/raizselvas.com\/wp-content\/uploads\/2026\/04\/RGVA9775e-768x1152.webp 768w, https:\/\/raizselvas.com\/wp-content\/uploads\/2026\/04\/RGVA9775e-1024x1536.webp 1024w, https:\/\/raizselvas.com\/wp-content\/uploads\/2026\/04\/RGVA9775e-8x12.webp 8w, https:\/\/raizselvas.com\/wp-content\/uploads\/2026\/04\/RGVA9775e-600x900.webp 600w\" sizes=\"(max-width: 1067px) 100vw, 1067px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>TRANSPARENCIA Pol\u00edtica de Devoluciones y Reembolsos Compromiso con la calidad En Ra\u00edz Selvas trabajamos con ingredientes bot\u00e1nicos naturales cuidadosamente seleccionados. Nuestro objetivo es ofrecer productos de alta calidad inspirados en la tradici\u00f3n herbolaria mexicana. Si por alguna raz\u00f3n no est\u00e1s satisfecho con tu compra, revisa las siguientes condiciones. Plazo para solicitar una devoluci\u00f3n Aceptamos solicitudes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-43","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/raizselvas.com\/en\/wp-json\/wp\/v2\/pages\/43","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/raizselvas.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/raizselvas.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/raizselvas.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/raizselvas.com\/en\/wp-json\/wp\/v2\/comments?post=43"}],"version-history":[{"count":0,"href":"https:\/\/raizselvas.com\/en\/wp-json\/wp\/v2\/pages\/43\/revisions"}],"wp:attachment":[{"href":"https:\/\/raizselvas.com\/en\/wp-json\/wp\/v2\/media?parent=43"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}